Return and Refund Policy
1. Introduction
At SFarmingMart, we prioritize your satisfaction and strive to provide high-quality agricultural products. If, for any reason, you are not completely satisfied with your purchase, our Return and Refund Policy outlines the terms and procedures for returning items and obtaining refunds.
2. Eligibility for Returns
To be eligible for a return, please ensure that:
Condition: The item is unused, in its original condition, and includes all original packaging, tags, and accessories.
Proof of Purchase: A valid receipt or proof of purchase is provided.
Time Frame: The return is initiated within 30 days from the date of delivery.
3. Non-Returnable Items
Certain items are exempt from being returned, including:
Perishable Goods: Seeds, plants, or any items with a limited shelf life.
Customized Products: Items that have been personalized or custom-made.
Final Sale Items: Products marked as non-returnable or final sale at the time of purchase.
4. Return Process
To initiate a return:
Contact Us: Reach out to our customer support team at support@sfarmingmart.com or call +91 6362908881 to request a return authorization.
Return Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.
Shipping: Securely package the item(s) and include the RMA number inside the package. Ship the item(s) to the address provided in the return instructions.
5. Return Shipping Costs
Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error (e.g., incorrect or defective item).
Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
6. Refunds
Once your return is received and inspected, we will:
Notification: Send you an email confirming receipt of the returned item and the approval or rejection of your refund.
Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
7. Late or Missing Refunds
If you haven’t received a refund within the specified time frame:
Bank Processing Times: Please note that it may take some time before your refund is officially posted by your bank or credit card company.
Contact Us: If you have checked with your bank and still have not received your refund, please contact us at support@sfarmingmart.com.
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product:
Contact Us: Email support@sfarmingmart.com with details and photos of the defective or damaged item.
Exchange Authorization: Upon approval, we will provide instructions for the exchange process.
9. Contact Information
For any questions or concerns regarding this Return and Refund Policy, please contact us at:
Email: support@sfarmingmart.com
Phone: +91 6362908881
Address: 243/3, 243/4, 18th Cross Rd, Sadashiva Nagar, Armane Nagar, Bengaluru, Karnataka 560080, India.
By making a purchase on our platform, you agree to the terms outlined in this Return and Refund Policy.
